Topic 2.4 Performance and control/monitoring

Quality Assurance as an instrument for successful Project Management during the entire project process. It often overlaps during the project phases,  following clear planned indicators of success as tool for development or for corrections.

“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”

William Adelbert Foster

The method and application of techniques and the methodology in the quality assurance process differ depending on the needs and size of the project or activities. We often come across terms that are used in the control process of organizations and their management. For the purpose of this case study, we are going to use monitoring as a tool for quality of project realisation.

Monitoring is the observation and examination of one part of the process that includes a defined and targeted selection of the observation field, systematic gathering, and production of data and information during specific activities. Monitoring starts with the planning phase and in essence is a basic element of management and refers to results, consequences, processes, effects, and the setting of the entire project.

Monitoring can be done in few phases with more key points and sub-points.

  • The first phase is called the phase of analysis and drafting, in other words mapping the processes. In this phase, it is necessary to make suitable schemes (drafts), perform the gathering of possible and documented procedure descriptions, and acquired work routines existing in the organization.
  • The second phase implies the answer to the question to which extent is the project-oriented towards the demands of end-users (buyers, fans, audience, sponsors, media, and public). That will also be an additional reason for an obligatory approach to a precise analysis of these demands. In that regard, this is a phase referring to the formulation of clear quality measurement and designing a simple guidebook for all important activities.
  • The third phase is also called the improvement phase. It is a phase where continuous controls of the organization’s quality system is performed.
  • The fourth phase is the phase of evaluation, decision-making and internal control performed by the project management or an external one performed by an independent control institution.

Title: Installation of the Landmark Sarajevo Meeting of Cultures

Sarajevo Meeting of Cultures archives

Title: Installation of the Landmark Sarajevo Meeting of Cultures

Sarajevo Meeting of Cultures archives